Case Study, CISVA Website Transformation
From cisva.bc.ca to cisvaschools.ca
2024
CISVA serves a distributed network of 52 schools and 2,000 plus staff, with multiple public audiences, parents, students, prospective teachers, parish partners, media, and government. The legacy site could not support growth, consistent branding, secure transactions, or clear stakeholder communication
Objective
Create a modern, secure, and scalable public website that:
Unifies brand and messaging across the network
Improves navigation for families and prospective staff
Enables recruitment, enrollment interest, and event revenue
Raises institutional credibility and search visibility
Reduces operational overhead for central office teams
Assessment and buy-in
I audited content, workflows, and technology, then presented leadership with a clear gap analysis. I showed where the digital program was failing to meet operational needs, security expectations, and audience outcomes. I secured sponsorship by framing a practical plan, timeline, and success metrics, and by committing to deliver as a single point of accountability.
Strategy
Brand and narrative, build a unified identity system and voice that reflects mission and differentiators, with guidelines for consistent use across all schools
Information architecture, design a task based structure for parents, educators, and media, with fewer clicks to key actions
Performance and SEO, establish technical standards, semantic structure, metadata, sitemaps, and content patterns that rank and load fast
Growth funnels, integrate pathways for teacher recruitment, enrollment interest, donations, and paid events
Execution, I delivered end to end
Brand and content
Full visual refresh, color, type, layout system, component styles, image direction
Content audit and rewrite, plain language, accessibility first, WCAG 2.1 AA practices, alt text standards, readable typography
Original photography, field work across schools to replace stock, authentic community representation
Editorial calendar and style guide, so future updates stay consistent
Design and development
Wireframes, prototypes, and page templates for priority journeys
Custom code for school locator and mapping, intuitive filtering by region and program
Reusable components and blocks so teams can publish without breaking design
Site search configuration, structured data, and schema for rich results
Security and infrastructure
Hardened hosting, SSL, role based access, least privilege for editors, audit trails
Staging and production environments with content freeze windows for safe releases
CDN and caching configuration to improve Core Web Vitals and uptime
Backups, uptime monitoring, and incident procedures
Commerce and forms
Payment processing for events and products, PCI aware flows, reconciliation steps for finance
Form system with spam protection, consent language, and data retention rules aligned to policy
Data and analytics
Clean analytics implementation, meaningful goals, UTM standards, dashboards for leadership
Baselines set pre launch, post launch reporting against KPIs
Content migration and launch
Redirect map from legacy URLs, 301s to protect SEO equity
DNS cutover plan with rollback, final QA across devices and browsers
Post launch hypercare window, fix list, performance tuning
Training and adoption
Workshops for executives, principals, and staff on outward facing communication, how to tell a story that builds trust and reach, and how this ties to enrollment and recruitment goals
Editor training, step by step guides, publishing checklists, governance model, who approves what and when
Results
Unified identity, one credible brand for 52 schools, consistent visuals and tone
Improved access, clearer journeys for families and educators, fewer clicks to key actions, reduced inquiry confusion for central office
Growth enablement, integrated recruitment and enrollment funnels, event revenue capability, measurable campaign tracking
Security uplift, encrypted traffic, tighter roles and procedures, monitored infrastructure
Operational efficiency, reusable components and governance reduced ad hoc requests and rework
Audience performance, higher engagement on priority pages, stronger search visibility, and improved conversion through the new funnels
Teacher recruitment applications increased after launch, driven by dedicated pathways and clearer messaging
Event registrations and payment completion improved with embedded checkout and simpler forms
Role clarity
This project required product management, brand leadership, design, development, security hardening, content production, analytics, training, and change management. I did the assessment, made the case for change, and executed the plan start to finish, then equipped leadership and staff to sustain it.
What changed for the school board
A public facing platform that reflects the scale and professionalism of the system
Clearer communication with families and partners, better storytelling, and higher trust
Direct digital support for business objectives, recruitment, enrollment, and events
A maintainable operation, standards, training, and governance that will last